The Smile Charlotte Team You should expect to be treated with kindness, respect, and dignity. You should also expect them to go the extra mile to make you feel comfortable and relaxed. We wholeheartedly agree, and embrace these concepts. Our very talented and caring group of people are committed to enhancing the care you receive and will make you feel like a friend instead of like a patient. They will help you with scheduling, insurance, and payment options. Most importantly, they work hard to build a long-lasting relationship with you that will make your smile shine.